Cookie Policy
Last updated 7 June 2026
Cookie Policy
Last updated: 7 June 2026
This Cookie Policy explains how DMMC Digital Concierge FZCO ("The Crypto Shop", "we", "us", or "our") uses cookies and similar technologies on the The Crypto Shop website and related services (the "Service").
This policy should be read together with our Privacy Policy and Terms and Conditions.
1. Who We Are
DMMC Digital Concierge FZCO
Unit No: UT-12-CO-358, DMCC Business Centre, Level No 12, Uptown Tower
Dubai, United Arab Emirates
Contact: info@cryptoshop.com
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites work, remember preferences, and understand how visitors use the site.
We also use similar technologies, such as:
- Local storage - data stored in your browser for site functionality
- Session storage - temporary browser storage cleared when you close the tab
- Pixels and SDKs - technologies used by analytics and security providers
In this policy, we refer to all of these as "cookies" unless we need to distinguish them.
3. How We Use Cookies
We use cookies to:
- Keep you signed in to your account
- Remember your country and currency preferences
- Protect the Service from abuse and fraud
- Understand how the storefront is used so we can improve it
- Diagnose technical errors and keep the Service reliable
We do not use cookies to sell your personal data.
4. Types of Cookies We Use
4.1 Strictly necessary cookies
These cookies are required for the Service to function. Without them, you may not be able to sign in, deposit funds, or complete purchases.
| Purpose | Examples | Typical duration |
|---|---|---|
| Account authentication | Cookies set by our authentication provider to manage sign-in sessions and protect your account | Session to several months |
| Security and infrastructure | Cookies set by our hosting and security providers to route traffic, detect bots, and protect against abuse | Session to 1 year |
You cannot opt out of strictly necessary cookies if you want to use The Crypto Shop.
4.2 Functional cookies
These cookies remember choices you make so the Service works the way you expect.
| Purpose | Examples | Typical duration |
|---|---|---|
| Region and currency preference | Remembers your selected country and currency for browsing and checkout | Up to 1 year |
| Interface preferences | Remembers layout choices on internal admin tools, such as sidebar state | Up to 7 days |
4.3 Analytics cookies
These cookies help us understand how visitors use the customer storefront. They are not used on the admin back-office.
| Purpose | Examples | Typical duration |
|---|---|---|
| Usage analytics | Page views, navigation paths, button clicks, and feature usage | Up to 1 year |
| Session replay | Records how you interact with pages so we can identify usability issues | Up to 1 year |
Where enabled, analytics data may be linked to your account after you sign in.
4.4 Security cookies
These cookies help us detect automated abuse and protect checkout.
| Purpose | Examples | Typical duration |
|---|---|---|
| Bot and fraud prevention | Cookies used during checkout verification challenges | Session to several months |
| Error monitoring | Cookies that help us diagnose crashes and technical failures | Session to 1 year |
5. Third-Party Cookies
Some cookies are placed by service providers acting on our behalf. These may include:
| Provider | Purpose |
|---|---|
| Clerk | Customer and admin account sign-in and session management |
| Cloudflare | DNS, content delivery, web application firewall, and Turnstile bot protection |
| PostHog | Storefront analytics and session replay (EU-hosted) |
| Sentry | Error monitoring and performance diagnostics |
| Vercel | Website hosting and delivery |
Third-party providers may also process technical data such as your IP address, browser type, and device information. Their use of data is governed by their own policies as well as our agreements with them.
We do not currently use advertising or social media tracking cookies.
6. Cookie Duration
Cookies may be:
- Session cookies - deleted when you close your browser
- Persistent cookies - remain on your device until they expire or you delete them
Exact durations depend on the cookie and provider. Names and lifetimes may change as we update the Service.
7. Managing Cookies
You can control cookies in several ways.
7.1 Browser settings
Most browsers let you:
- See which cookies are stored on your device
- Block all or certain cookies
- Delete cookies already stored
If you block strictly necessary cookies, parts of The Crypto Shop may not work, including sign-in and checkout.
7.2 Analytics opt-out
If you want to limit analytics tracking on the storefront, you can:
- Use your browser's "Do Not Track" or privacy settings where supported
- Install a browser extension that blocks analytics scripts
- Contact us at info@cryptoshop.com and we will do our best to honour your request within a reasonable time
Because some analytics tools are loaded through our own domain, browser extensions may be more effective than cookie deletion alone.
7.3 Sign out
Signing out of your account clears session-related authentication cookies for that browser session.
8. Cookies and Personal Data
Some cookies may collect or be linked to personal data, such as your account identifier or email address after sign-in.
How we handle that data is explained in our Privacy Policy, including your rights to access, correct, or delete personal data.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time, for example when we add new tools or change how the Service works.
When we do, we will revise the "Last updated" date at the top of this page. If changes are material, we may also show a notice on the Service.
10. Contact Us
If you have questions about our use of cookies:
Email: info@cryptoshop.com
Postal address:
DMMC Digital Concierge FZCO
Unit No: UT-12-CO-358, DMCC Business Centre, Level No 12, Uptown Tower
Dubai, United Arab Emirates
© 2026 DMMC Digital Concierge FZCO. All rights reserved.